Privacy Policy

This Policy applies to information collected through the LUXWhip website, online booking flow, customer accounts, dispatch communications, and related business operations.

It does not apply to third party websites or services linked from our site. Those providers maintain their own privacy policies.

You may choose not to provide certain information, but we may be unable to complete a booking or provide service without it.

• Contact details: name, email address, phone number, and billing contact information.
• Trip details: pickup and drop off locations, dates, times, passenger count, flight information, and special instructions.
• Account data: login identifiers and preferences if you create an account.
• Payment information: transaction amounts, receipt metadata, and payment tokens processed by Square. We do not store full card numbers on our servers.
• Communications: emails, texts, calls, and support messages with dispatch.
• Technical data: IP address, browser type, device information, pages viewed, and analytics events.

We do not sell your personal information.

• Process reservations, dispatch chauffeurs, and fulfill transportation requests.
• Send booking confirmations, reminders, status updates, and service related messages.
• Process payments, deposits, refunds, and billing inquiries.
• Operate and secure our website, detect fraud, and prevent abuse.
• Improve our services, troubleshoot issues, and understand aggregate usage.
• Comply with law, enforce our Terms, and protect the rights and safety of customers, chauffeurs, and the public.

We share information with service providers that help us operate, under obligations to protect data and use it only for our instructions. Examples include payment processing, cloud hosting, authentication, analytics, and communication tools.

• Square for payment processing and receipts.
• Google Firebase and related Google Cloud services for hosting, authentication, database, analytics, and cloud functions.
• Google Analytics for website usage measurement.
• Email and SMS providers used for customer and dispatch communications.

If you provide a mobile number, we may send transactional texts about your reservation. Message frequency varies. Message and data rates may apply.

You may opt out of marketing texts by following the instructions in the message. Transactional messages related to an active booking may still be sent as needed to provide the service.

We retain information for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal, tax, and regulatory requirements.

Trip and billing records may be kept after service completion for operational and compliance purposes.

We use reasonable administrative, technical, and organizational measures designed to protect information, including encrypted transport (HTTPS) and access controls for internal systems.

No method of transmission or storage is completely secure. Please use strong credentials for any account and notify us promptly if you suspect unauthorized access.

We may retain certain records where required by law or for legitimate business purposes even after a deletion request.

• Update contact information by contacting dispatch or using account settings when available.
• Request access, correction, or deletion of personal information where applicable by emailing us.
• Adjust cookie and browser settings to limit certain analytics technologies.
• Opt out of marketing emails or texts using the unsubscribe method provided in the message.

Our services are not directed to children under thirteen (13), and we do not knowingly collect personal information from children under thirteen. Contact us if you believe we received such information in error.

We may update this Privacy Policy from time to time. The effective date at the top reflects the latest version. Material changes may be communicated through the website or by direct notice where appropriate.

Privacy questions or requests may be sent to dispatch@luxwhip.com.

Platinum Luxury Fleet LLC, doing business as LUXWhip · 1550 Pennsylvania Ave. McDonough, GA 30253