Terms of Service

Platinum Luxury Fleet LLC provides private chauffeured transportation in Metro Atlanta and surrounding areas, including airport transfers, hourly charters, and event transportation (the "Services"). Vehicle type, capacity, and availability are confirmed at booking.

Quotes, rates shown on the website, and marketing materials are subject to confirmation. Final pricing may vary based on trip details, wait time, tolls, parking, cleaning fees, or other charges disclosed at booking or on your receipt.

We may use independent contractors or affiliated chauffeurs to perform trips. We reserve the right to substitute a comparable vehicle when necessary for safety, maintenance, or operational reasons.

Online booking requests are subject to confirmation. A booking is not guaranteed until you receive confirmation from LUXWhip or our dispatch team.

• You must provide accurate pickup location, drop off location, date, time, passenger count, and contact information.
• You are responsible for being ready at the scheduled pickup time. Wait time may be billed per our hourly policy after any included grace period.
• Airport pickups are based on the flight information you provide. Notify dispatch promptly if your plans change.
• We may refuse or cancel service for safety concerns, incomplete information, suspected fraud, or policy violations.

Hourly charters are subject to a two hour minimum unless otherwise stated at booking. Hourly billing begins when the chauffeur arrives or at the scheduled pickup time, whichever is later, as confirmed by dispatch.

Airport flat rates apply within the published service radius unless your trip requires a custom quote. Additional mileage, stops, wait time, tolls, or parking may incur extra charges.

Overtime on hourly trips is billed in thirty (30) minute increments at the booked hourly rate unless otherwise stated on your confirmation.

Payment processing is handled by Square and other authorized payment partners. By checking out, you authorize us to charge the deposit and any approved balance to your selected payment method. We do not store full card numbers on our servers.

Cancellations made less than twenty four (24) hours before the scheduled pickup may forfeit the deposit or incur a cancellation fee.

No shows, failure to provide accurate pickup information, or passenger unavailability at pickup may be treated as a completed minimum charge.

Refunds, when approved, are issued to the original payment method. Processing times depend on your bank or card issuer.

We may cancel or reschedule service due to weather, safety, vehicle availability, or other circumstances beyond our control. If we cancel, we will work with you on a reschedule or applicable refund.

Children must use appropriate restraints as required by law. Notify dispatch in advance if car seats or special accommodations are needed.

• Smoking, vaping, and illegal substances are prohibited in all vehicles.
• Passengers must wear seat belts where required and follow chauffeur instructions.
• You are responsible for damage to the vehicle caused by you or your guests, including cleaning fees for spills, biohazards, or excessive mess.
• Unlawful, abusive, or unsafe behavior may result in immediate termination of the trip without refund.

To the fullest extent permitted by law, Platinum Luxury Fleet LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

We are not responsible for delays caused by traffic, weather, road closures, airport congestion, airline schedule changes, or other events outside our reasonable control.

You are responsible for personal property left in the vehicle. Report lost items promptly. We will make reasonable efforts to assist but cannot guarantee recovery.

Nothing in these Terms limits liability that cannot be limited under applicable law.

By providing your phone number, you consent to receive transactional messages from LUXWhip regarding booking confirmations, service updates, appointment reminders, and customer support. Message frequency may vary.

Message and data rates may apply. Reply STOP to unsubscribe from marketing texts where applicable. Reply HELP for assistance. Consent is not a condition of purchase.

You agree to keep your contact information current so we can reach you about active reservations.

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or the Services shall be brought in the state or federal courts located in Henry County, Georgia, and you consent to personal jurisdiction in those courts.

If any provision of these Terms is held invalid, the remaining provisions remain in full force.

We may update these Terms from time to time. The effective date at the top of this page indicates the latest revision. Continued use of the website or Services after changes become effective constitutes acceptance of the updated Terms.

Questions about these Terms or a reservation may be directed to dispatch@luxwhip.com or our dispatch line listed on the website.

Platinum Luxury Fleet LLC, doing business as LUXWhip · 1550 Pennsylvania Ave. McDonough, GA 30253